Back in Mid-March, I decided to splurge a bit for my birthday and bought three sets of Model's Own polish. Not the cheapest purchase ever, given the exchange rate, but seeing as it was quite a few polishes and in colors I did not yet have, I figured it was worth it.
I got an e-mail almost immediately after letting me know one of the polishes wasn't available from the neon collection and they gave me two other options. I picked the cream one instead of the shimmer. Cool, waited about two weeks and finally my order came!
Except it was ONLY the neons, even though the packing slip showed the other two collections, AND the cream name written down. I got the shimmer instead of the cream. I checked my email just to make sure I'd said the right name, which I had. Okay, shoot off another email to see if perhaps they shipped separately or what.
No, apparently they had never been shipped. They sent them out immediately, apologizing and stating that they would be filled according to what was advertised at the time of my order. Cool beans!
I got the pastels and the Beetlejuice collection finally today (over a month from original order date, mind you). Pastels were great - Beetlejuice? Not what I ordered. The set I ordered is what is currently listed on the site now - I remember this specifically because they had Indian Ocean and Copper Pot in the collection, which was DEFINITELY not in what I got. I only got 3 out of 6 right - Aqua Violet, Pinky Brown & the Top Coat.
Another e-mail has been sent as of tonight (when I got home from school and realized that the colors weren't right), so here's hoping the rectify this. I hate to be such a pain about it and they've been pretty good with their customer service so far but...two shipping mistakes in a row kind of make me wonder.